Privacy Policy
Introduction
At Cultured By Koji, we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, and what rights you have in relation to it. By shopping with us, you agree to the terms outlined in this policy.
Information We Collect
When you place an order or interact with our website, we may collect the following information:
Personal Identification Information such as your full name, email address, phone number, and shipping address.
Payment Information such as billing details. Please note that we do not store your full payment card details. All transactions are processed securely through our payment providers.
Order Information such as the products you purchase, order history, and transaction details.
Technical Information such as your IP address, browser type, device information, and how you navigate our website. This is collected automatically through cookies and similar technologies.
How We Use Your Information
We use the information we collect to process and fulfil your orders, send you order confirmations and shipping updates, respond to your enquiries and provide customer support, improve our website and overall shopping experience, and send you promotional emails or updates where you have given us consent to do so.
We do not sell, trade, or rent your personal information to third parties.
Sharing Your Information
We may share your information with trusted third parties only where necessary to operate our business. This includes our shipping and logistics partners in order to deliver your orders, payment processors to handle transactions securely, and technology platforms that help us run our website and communications. All third parties we work with are required to handle your data responsibly and in accordance with applicable privacy laws.
Cookies
Our website uses cookies to enhance your browsing experience, remember your preferences, and help us understand how visitors use our site. You may choose to disable cookies through your browser settings, though this may affect certain features of our website.
Data Retention
We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, including for legal, accounting, or reporting requirements. If you would like your data to be deleted, please contact us and we will action your request in accordance with applicable laws.
Your Rights
You have the right to access the personal information we hold about you, request corrections to any inaccurate information, request the deletion of your personal data, and opt out of marketing communications at any time by clicking the unsubscribe link in any of our emails or by contacting us directly.
Data Security
We take reasonable measures to protect your personal information from unauthorized access, loss, misuse, or disclosure. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.