Terms of Service
Cultured By Koji
Last Updated: March 29, 2026
1. Acceptance of Terms
By accessing our website or placing an order with Cultured By Koji, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our site or services.
2. About Us
Cultured By Koji is an e-commerce brand offering (products — e.g., fermented foods, lifestyle goods, etc.). These Terms govern your use of our website and any purchases made through it.
3. Eligibility
You must be at least 18 years of age to place an order. By using our site, you confirm that you meet this requirement and that all information you provide is accurate and complete.
4. Orders & Payment
All prices are listed in the applicable currency and are subject to change without notice.
We reserve the right to refuse or cancel any order at our discretion, including in cases of suspected fraud or pricing errors.
Payment must be made in full at the time of purchase. We accept major credit cards and other payment methods as listed at checkout.
Sales tax will be applied where required by law.
5. Shipping & Delivery
We ship to the regions listed on our website. Delivery times are estimates and not guaranteed.
Cultured By Koji is not responsible for delays caused by carriers, customs, or circumstances beyond our control.
Risk of loss passes to you upon delivery to the carrier.
6. Returns & Refunds
We accept returns within 14 days of delivery for eligible items in their original, unused condition.
Perishable or consumable products cannot be returned for health and safety reasons.
To initiate a return, contact us at [support email]. Approved refunds will be processed within 7–10 business days.
Shipping costs for returns are the responsibility of the customer unless the item arrived damaged or incorrect.
7. Product Information
We make every effort to display our products accurately, including descriptions, ingredients, and imagery. However, we do not warrant that product descriptions or other content is error-free. If a product you receive differs materially from its description, please contact us.
8. Intellectual Property
All content on this website — including the Cultured By Koji name, logo, product photography, copy, and design — is owned by or licensed to us. You may not reproduce, distribute, or use any of our content without prior written permission.
9. User Conduct
By using our site, you agree not to:
Use the site for any unlawful purpose
Attempt to gain unauthorized access to our systems
Post or transmit any harmful, offensive, or misleading content
Scrape, copy, or resell our content or products without authorization
10. Limitation of Liability
To the fullest extent permitted by law, Cultured By Koji shall not be liable for any indirect, incidental, or consequential damages arising from your use of our site or products. Our total liability shall not exceed the amount you paid for the relevant order.
11. Disclaimer of Warranties
Our website and products are provided “as is.” We make no warranties, express or implied, regarding fitness for a particular purpose, merchantability, or uninterrupted service.
12. Privacy
Your use of our site is also governed by our Privacy Policy, which is incorporated into these Terms by reference. We respect your data and will never sell your personal information to third parties.
13. Changes to These Terms
We reserve the right to update these Terms at any time. Changes will be posted on this page with an updated date. Continued use of our site following any changes constitutes your acceptance of the revised Terms.
14. Governing Law
These Terms are governed by the laws of Singapore, without regard to conflict of law principles. Any disputes shall be resolved in the courts of Singapore.